Refund policy

hdnywholesale sells to businesses for resale. This policy covers defects, picking errors and damage in transit. It is not a consumer change-of-mind returns policy.

Defective units

Manufacturing defects are credited within 30 days of delivery. For claims of fewer than five units we credit without asking for photographs — we would rather keep you selling than argue over a case.

Above five units we ask for a photograph of the batch so we can raise it with the factory. This is how we get the problem fixed at the source rather than absorbing it every month.

Wrong item received

If we picked the wrong SKU, that is on us. Tell us within seven days and we will ship the correct item and arrange collection of the wrong one at our cost.

Damage in transit

Report visible carton damage within three business days of delivery, with a photograph of the carton and the affected units. We will file the carrier claim and credit you directly rather than making you wait on the carrier.

What is not covered

Damage caused after delivery, including customer handling
Items sold to your customer and returned for preference rather than fault
Opened screen protectors where the installation was attempted
Change of mind, over-ordering, or stock that did not sell at your counter

How to raise a claim

Email hdnywholesale@gmail.com with your order number, the SKU, and how many units are affected, or call (516) 435-0038. We will confirm the credit within one business day.

How credits are issued

Approved claims are issued as an account credit and applied to your next order. Where a credit is not practical we will refund to the original payment method within ten business days of approval.