Defective units
Manufacturing defects are credited within 30 days of delivery. For claims of fewer than five units we credit without asking for photographs — we would rather keep you selling than argue over a case.
Above five units we ask for a photograph of the batch so we can raise it with the factory. This is how we get the problem fixed at the source rather than absorbing it every month.
What is not covered
- Damage caused after delivery, including customer handling
- Items sold to your customer and returned for preference rather than fault
- Opened screen protectors where the installation was attempted
How to raise a claim
Email hdnywholesale@gmail.com with your order number, the SKU, and how many units are affected, or call (516) 435-0038. We will confirm the credit within one business day. Credits are applied to your account and come off your next order.
Wrong item received
If we picked the wrong SKU, that is on us. Tell us within seven days and we will ship the correct item and arrange collection of the wrong one at our cost.